philosophy : tool and human What the epiphany created. What we need to convey: His basic, simple, top level points. And how they reach into more complex issues. Mood: The mood of this section is contemplative and well, intellectual. Background: Doug feels that we can use computers and other tools in many useful ways. He also cares about the human systems, such as knowledge and work practices. Putting these systems together, not just putting a person in front of a computer, is where we can get bigger payback.
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